- Customer Service
Thank you for your order! The HAI Gift Store is committed to providing you with the highest quality products at the lowest possible pricing - and always with great customer service!
We accept VISA, MasterCard, AMEX and debit cards with the VISA or MasterCard logo.
You will receive an e-mail confirmation that your order has been received. To view the status of your order, please click on “Order Status” located on the top menu bar and enter your order number. You will also receive an e-mail when your order has shipped.
We do our best to keep items in stock. Occasionally we experience a temporary delay while items are being produced. If an item is currently out of stock, you will be notified by e-mail. Backordered items will be shipped when they become available at no additional shipping and handling charge. If an item has been discontinued, we will let you know and will be glad to help you choose an alternate item.
Shipping & Handling:
Orders are shipped once credit card information has been authorized and the address verified. Orders typically ship within 7-10 business days of receipt of order.
Orders Shipped within U.S.: NO CHARGE for Standard Shipping
U.S. orders ship via the most cost effective method (US Mail or UPS) and usually arrive within 3 business days for the East Coast and 6 business days for the West Coast.
Express shipping is available upon request for an additional charge. Please call 978.525.3400 x202 before noon Monday – Friday to request rush shipping for your (in stock) order.
Orders Shipped to Canada:
Shipping & Handling Rates: $10.00 for first item, $2.00 each additional item.
Please note that shipping may not be available to all international addresses.
Please leave additional time for your order to arrive as international orders can take several weeks.
Shipping and handling charges are based on a variety of factors and may not be immediately available at the time the order is placed. Typically, orders of 1 or 2 items follow the international shipping charges below.
Minimum Shipping & Handling Rates: $15.00 for first item, $4.00 each additional item.
Orders of 3 or more items require special shipping rates to be determined before the items ship. A customer service representative will contact you for approval before items ship.
All import duties and taxes are the responsibility of the recipient.
Exchanges & Returns:
We want you to be happy! Please do not hesitate to call or e-mail with any questions about sizing or style. We will be glad to assist you in choosing the product that best fits your needs.
Online merchandise may be returned or exchanged within 30 days of ship date. All items must be in original condition (unworn/unwashed/unused/tags on/saleable condition).
Please note that there are no returns or exchanges on personalized items or final sale items.
To process your return or exchange:
- Package your return carefully.
- Include a copy of your packing list or invoice.
- Circle the item you are exchanging or returning and include any feedback that you would like to share.
- Send your package by US Mail or any major carrier. Please note that the customer bears the responsibility for the cost to ship any returned items back.
Att: HAI Gift Store Returns
324 Belden Hill Road
Wilton, CT 06897
Once your return is received and processed, you will be credited for the returned item (minus the original shipping charge). Please allow time for the package to reach our office and for your return to be processed.
If you are exchanging an item, please indicate the new item description, item #, and size clearly on the packing list.
Thank you for shopping at The HAI Gift Store!